Head Teller

JOB TITLE: HEAD TELLER FLSA STATUS: NON-EXEMPT REVISED DATE: 01/01/2020 REPORTS TO: ASSISTANT BRANCH MANAGER PRIMARY FUNCTION: The Head Teller position exists to be a subject matter expert of teller line functions and to lead in the opening, closing, and auditing of the branch. This position is responsible for providing exceptional member service by greeting members, completing transactions, solving problems, and making referrals of credit union products and services in an efficient, courteous and timely manner. Assist in the training of new tellers. This position is responsible for handling currency, coin, and negotiable items, and projecting a professional image to the members. PRINCIPAL DUTIES/RESPONSIBILITIES: 1. Maintain and balance cash and daily work accurately. 2. Complete member transactions accurately in a timely manner while providing a positive member interaction. 3. Coordinate the training of new tellers and assist in the continued training of all tellers. 4. Process night drop and mail payments. 5. Maintain and balance ATM, dispense, recycler, and coin counting machines. 6. Balance vault daily. 7. Perform all opening and closing procedures of the office. 8. Submit cash orders to AOPS. 9. Process credit/debit card advances. 10. Scan, process, and balance checks accurately. 11. Open and close sub shares. 12. Attain satisfactory ratings of service referrals. 13. Provide members with information about Ascentra’s products and services. Assist members with problems or questions and know where to refer them. 14. Communicate consistently with the Branch Manager and Assistant Manager on branch performance and operational issues. 15. Actively and thoughtfully communicating with their supervisor, planning their goals and development, taking accountability for their actions and striving for excellence. GENERAL DUTIES/RESPONSIBILITIES: 16. Promote products and services. 17. Attend all meetings as required. 18. Maintain clean and professional work area and appearance. 19. Maintain positive public relations and promote credit union within the community. 20. Complete educational programs as required. 21. Perform the following commitments of service to each and every member at all times: a. Make a good first impression, be dressed professionally and greet people with a smile and a firm handshake. b. Keep a smile in my voice as well as on my face. c. Answer the telephone by the third ring. d. Call people by name and thank them. e. Give people my full and undivided attention; focus on the person face to face and on the telephone. f. Take responsibility for solving the individual's problem instead of referring it to someone else. g. Deliver on commitments of action(s) to be taken, so excuses won't be necessary. h. Follow through on necessary action(s) to be sure the problem is solved. i. Know that what's important is not only who or what created the problem but how the problem can be corrected. j. Protect confidential information. 22. Other duties as assigned.