Lake Region IGA Deli Manager

Position Overview: As a Deli Manager you will be responsible for overseeing the operations of the deli department within the retail setting of a grocery store. You will be driving labor efficiency, sales and gross profit margins in alignment with the store. RESPONSIBILITIES: • Builds and maintains customer satisfaction with the product and services offered by the company. • Maintain a happy, full, fresh and clean sales floor department • Train and supervise deli department staff ensuring adherence to established procedures and customer service standards • Schedule and coordinate shifts to have proper coverage • Provide ongoing feedback, performance evaluations and training opportunities for deli employees • Monitor deli inventory levels, ordering products such as but not limited to meats, cheeses, prepared salads and deli items to maintain a diverse and stocked selection • Implement inventory control measures to minimize and ensure freshness • Ensure that all deli products meet quality and safety standards • Work with suppliers to select and maintain high quality deli products • Oversee the preparation of deli items including sandwiches, salads and hot foods • Ensure deli products are presented attractively and in compliance with health and safety regulations • Handle customer inquiries, concerns and special requests in a prompt and professional manner • Setting and achieving sales targets • Monitoring sales performance and implement strategies to maximize profitability • Conducting regular safety training for deli staff • Oversee the cleaning and maintenance of the deli equipment and work areas • Monitor expenses, control waste and optimizing cost effectiveness • Communicate with store management regarding inventory, sales and any issues within the department • Adhere to all company safety standards • Perform other duties as assigned by leadership Environment: • Various temperature controlled environments Schedule: • Variable based on business needs – nights, holidays and weekends required Experience: • Preferred: One (1) year deli management experience or deli sales experience • ServeSafe certification or comparable Skills: • Physical abilities: May be required to lift up to 80-85lbs.; standing, bending, lifting and twisting for up to 90% of your shift; frequently lifting product from various heights including floor level to over your head; Ability to stand or walk at least 10 hours daily; working in various temperature controlled environments; walking on a variety of flooring such as concrete, tile, carpet etc • Strong communication Skills: Ability to communicate clearly and effectively with peers and leaders on a daily basis • Organizational Skills: Ability to fulfill customer orders in a timely manner; ability to prioritize and meet deadlines • Working in a team based environment: Working independently and as a team player to ensure our customers are receiving orders timely and with the highest quality • Quality: Maintain integrity and high standards of product handling from all perspectives • Safety Culture: Maintain and drive safety policies; driving for accountability of safe practices throughout shift