Manager, Financial Operations Invoicing

Who are we? At MBO we give people the control to do the work they love the way they want. We’re leading the future of work by building a best-in-class platform for independent professionals and leading enterprise organizations. MBO Partners is a deep job platform that connects and enables independent professionals and micro-business owners to do business safely and effectively with enterprise organizations. While we’ve been in business for more than 20 years, we treat each day as an opportunity to help innovate, collaborate, and shape the future of work for our enterprise and independent clients. By joining our team, you’re helping build and lead the next way of working and contributing directly to our platform roadmap and vision. Why should you apply? If you're looking for a place to expand your skills and grow your experience, this position offers an opportunity for individuals who love working with a team in a fast-paced and evolving environment, are cool under pressure, love feedback, take challenges head-on and strive for perfection in everything they do. Position Purpose: The Manager, Financial Operations Invoicing, will have a comprehensive understanding of billing processes, revenue recognition, sales tax and control environment supporting the order-to-cash cycle. This role is responsible for ensuring invoices are generated accurately, customer contractual requirements are met, audit evidence is maintained, and key operational controls are consistently followed. The position requires strong project management, audit readiness, risk identification, documentation discipline, attention to detail, and the ability to manage multiple priorities in a deadline-driven environment. You will work closely with Finance, Accounting, Legal, Technology, Client Operations, and other cross-functional stakeholders to strengthen compliance, improve business processes, and support system transformation Responsibilities: Contract and Invoicing Management: Review and interpret contractual language to ensure accurate invoicing, adherence to customer terms, appropriate approval support, and retention of documentation needed for audit and compliance review. Revenue Recognition & Tax Compliance: Apply knowledge of revenue recognition principles and sales tax exemptions, as well as international tax regulations such as VAT and Canadian PST/GST. Partner with Accounting and Tax to ensure billing practices align with applicable requirements and documented policies. Financial System Transition: Support and manage financial system transitions, with a preference for SAP S/4HANA experience, ensuring future-state workflows include appropriate process controls, data integrity checks, access considerations, and audit support. Multi-department Collaboration: Work cross-functionally with Finance, Accounting, Legal, Technology, Client Operations, and other stakeholders to align efforts, resolve compliance-impacting process gaps, and drive projects toward common goals. Project Management: Oversee and manage various projects, ensuring deadlines are met, resources are effectively utilized, compliance dependencies are tracked, and risks or decisions are escalated timely. Process Improvement: Evaluate existing business processes, identify areas for improvement, and implement strategies to enhance productivity, quality, control effectiveness, documentation discipline, and time management. Audit & Compliance: Lead audit readiness activities for invoicing and related order-to-cash processes, including evidence collection, process walkthrough support, control validation, auditor request coordination, and timely remediation of findings or exceptions. Internal Controls & Segregation of Duties: Monitor adherence to key controls, separation of duties, approval thresholds, access expectations, billing adjustments, credits/rebills, manual invoicing, and other high-risk activities to ensure appropriate approvals and supporting evidence are retained. Compliance Monitoring & Issue Resolution: Identify process gaps, policy deviations, billing exceptions, or control breakdowns; document root cause and business impact; escalate risk appropriately; and partner with stakeholders to implement corrective and preventive actions. Audit Evidence & Remediation Tracking: Maintain organized audit evidence, issue logs, remediation plans, ownership, due dates, and follow-up reporting to support internal, external, security, ISO, SOC, or customer-driven audits as applicable. Policy Development: Create and update policies, SOPs, control narratives, desk-level procedures, and compliance documentation to maintain regulatory, audit, and operational efficiency. Team Leadership: Supervise and guide team members, providing coaching, compliance awareness, documentation standards, and operationalizing best practices across the revenue/order-to-cash cycle. VMS/MSP & Billing Portals: Manage vendor management systems (VMS), managed services provider (MSP) platforms, and customer billing portals such as Ariba, Coupa, and Tungsten, ensuring portal processes are documented, controlled, and aligned to customer requirements. International Billing: Manage international billing processes, with specific experience in Canada, while ensuring applicable tax, documentation, approval, and compliance requirements are followed. Requirements: Multitasking & Time Management: Ability to juggle multiple tasks, prioritize work effectively, meet deadlines in a fast-paced environment, and manage time-sensitive audit, compliance, and customer billing requests. Problem Solving & Flexibility: Strong analytical skills with the ability to assess and create solutions for complex operational, billing, audit, and control-related issues. Adaptability to handle a variety of tasks, including stepping into urgent situations as needed. Collaborative Mindset: Ability to foster collaboration between departments and stakeholders, even when managing competing interests, compliance dependencies, and cross-functional remediation activities. System Knowledge: Proficiency in Excel is a must. Familiarity with tools such as JobDiva, Zendesk, SAP S/4HANA, NetSuite, VMS/MSP platforms, and billing portals is beneficial. Audit & Compliance: Experience with audit compliance, security audits, ISO 9000 standards, SOC or similar control evidence requests, separation of duties, control documentation, and remediation tracking. Risk Assessment & Remediation: Ability to identify compliance risks, perform root-cause analysis, quantify or explain business impact, assign ownership, and track remediation through closure. Documentation Discipline: Strong recordkeeping and documentation skills, including the ability to maintain audit-ready SOPs, control evidence, approval support, process narratives, and exception tracking. Process Evaluation & Improvement: Skilled in analyzing business processes, recommending improvements, and implementing changes that positively impact productivity, quality, operational efficiency, control effectiveness, and audit readiness. Communication & Reporting: Ability to present progress reports, audit status, control risks, remediation updates, and process recommendations; integrate feedback; and update procedures to ensure best practices. Desired Competencies: Bachelor's degree in finance, business, accounting, or a related field preferred. A minimum of 7 years of relevant experience in billing, AR, financial operations, financial systems, audit support, or compliance-focused order-to-cash processes. Experience in the staffing industry is highly desirable. Familiarity with the independent workforce world, managed services provider (MSP) models, and vendor management systems (VMS) is highly desirable. Advanced Excel skills with knowledge of Zendesk, Jira, JobDiva, SAP S/4HANA, VMS/MSP platforms, and billing portals are advantageous. Deep understanding of audit processes, internal c