Teletriage Nurse EOI

Expression of Interest to join our team of nurses in Australia.

About Sonder

At Sonder, we believe every person deserves to feel safe, supported, and empowered to be at their best, wherever they are. We're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder's mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals, ensuring members receive immediate care when they need it most.

Since our founding in 2017, we've grown rapidly across Australia, New Zealand, and the UK. Backed by Seek and Blackbird, we now support over one million members and 200+ team members globally. We're well-capitalised, scaling fast, and actively building toward an AI-native organisation.

About the Role

This is an expression of interest for a full time contract, Teletriage Nurse role sitting within our Member Support team, reporting to the Nurse Unit Manager. You'll conduct real-time phone and chat screening of medical and mental health concerns, making fast, accurate referral decisions that connect our members to the right care, whether that's emergency services, a GP, or Sonder's own mental health team.

What You'll Be Doing

• Conduct telephone and chat triage of medical and mental health concerns, determining priority and appropriate disposition in real time
• Make referral decisions across emergency services, ED, urgent care, GPs, and mental health crisis teams, booking appointments on members' behalf where needed
• Refer members to Sonder Mental Health, EAP, and <span class