Breakfast Host

“Haley & Bear” is located inside the DoubleTree by Hilton in downtown Concord. Are you passionate about the restaurant industry and looking to create a great guest experience? Then join our team as a Breakfast Host. Job Summary The Host will serve as the first point of contact for our guests. As a key member of the front-of-house team, you will greet guests with a positive attitude, manage reservations and waitlists, and ensure smooth seating flow to enhance the overall dining experience. Essential Duties and Responsibilities - Greet and welcome guests promptly and courteously upon arrival - Manage reservations and waitlists using the restaurant’s system (e.g., OpenTable, Resy, etc.) - Coordinate seating assignments with servers to balance table sections - Escort guests to their tables and present menus - Answer phone calls and respond to guest inquiries in a friendly, professional manner - Maintain the cleanliness and organization of the host/hostess stand, entrance area, and lobby - Assist with opening and closing duties, including setting up and organizing the front area - Follow food safety and hygiene standards at all times - Communicate effectively with servers, bussers, and kitchen staff - Monitor guest satisfaction and alert management to any issues or special requests - Support team members with light bussing or service duties during peak hours as needed - Provide a positive and professional demeanor with guests and coworkers at all times - Ability to work well with a diverse group of people Additional Duties - Participate in ongoing education and training - Attend team/department meetings - Other duties as assigned Requirements Essential Behavior Requirements - Customer Service: Displays a professional sense of urgency when communicating and interacting with customers, coworkers and the public in a way that exceeds the customer’s wants and needs. Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas. - Communication: Actively listens to customers, coworkers and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication. - Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed. - Quality: Work “product or service” is free of errors and exceeds customer expectations. Minimum Qualifications - Education or Experience - No high school diploma required; one month related hospitality experience and/or training. - Language Skills- Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules, and memos. Speak clearly, distinctly and with confidence using appropriate pauses, emphasis and punctuation. - Mathematical Skills - Requires mathematical development sufficient to be able to: add, subtract, multiply and divide all units of measure (money, weight, volume, etc.). - Reasoning Ability - Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral or diagram form. Ability to professionally deal with problems in standardized situations. - Valid Driver’s License – Must be able to travel to and from function sites. Must have a valid NH driver’s license and a favorable driving record to operate company vehicle. Physical Requirements - Non-slip shoes are recommended - Ability to pass pre-employment drug test, background check and driver record check - Requires significant walking, sitting and standing to a significant degree, reaching, handling, climbing, balancing, kneeling, crouching, stooping, talking, hearing, seeing and smelling - Lifting up to 100 lbs. maximum with frequent lifting and/or carrying or transporting of food, objects or equipment weighing up to 75 lbs. May include lifting or moving: heavy dinner or glassware trays, serving equipment, etc. - Outside environmental conditions such as wind, rain, cold, snow, extreme heat, etc. - Inside environmental conditions protected from weather conditions. Exposure to extremes of exterior temperature changes and noise: - Temperature Changes: Variations in temperature, which are sufficiently high or low to cause marked bodily discomfort including exterior cold, heat, humid and wet conditions - Noise: Sufficient noise such as music, either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing if endured day after day