Administrative Service Advisor

The approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate’s experience, knowledge, skills, abilities, as well as internal equity among our team. Purpose: Performs a full range of administrative support duties for a dealership location. Directs phone calls received to the appropriate personnel. Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Provide backup support for store Administration staff. Consistently exhibits Midwest Machinery Company’s core purpose and values. Responsibilities: Fields internal and external customer inquiries to the Service Department Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager Updates customer profiles using equipment, hours, or other information from the customer work orders Prepares warranty and/or product improvement claims and forwards to Central Warranty Administrator Assist in loading and unloading of customer equipment Interacts in a positive and respectful manner with customers and fellow employees Receives visitors and telephone calls in a pleasant and efficient manner ensuring these individuals are directed to the proper parties within the dealership Prepares bank deposits and balances cash receipts Records standard accounts receivable entries on a daily and monthly basis Submits accounts payable invoices to Accounting Department Maintains accounts receivable records/data base records Distributes mail and maintains dealership files Prepares outgoing mail Drafts and types standard letters and memoranda as requested and prepares documents for distribution Provides administrative support to the sales, parts, and service department Orders office supplies for location personnel Collect sales tax exemption forms and forward to Accounting Department Maintains and promotes a safe work environment. Demonstrates understanding of and ability to follow all safety rules and regulations in performing work assignments Performs other duties as assigned