Main Desk Lead Receptionist/Dispatcher

At Vicar's Landing, first impressions matter—and our Main Desk Lead Receptionist/Dispatcher helps set the tone for the exceptional experience our residents, visitors, and team members enjoy every day. In this unique role, you'll serve as the central hub of communication for our Security and Transportation departments, coordinating transportation requests, supporting security operations, and providing outstanding customer service. Whether you're helping a resident schedule a ride, dispatching a driver, responding to an urgent situation, or greeting a visitor with a smile, you'll play an important part in keeping our campus running smoothly. If you're organized, customer-focused, and thrive in a fast-paced environment where no two days are alike, we'd love to meet you! What You'll Do Front Desk & Member Services Serve as the primary point of contact for residents, visitors, team members, and vendors Greet guests and members in a warm, professional, and welcoming manner Answer, screen, and route incoming phone calls and radio communications Assist residents with transportation requests, community information, and general inquiries Maintain visitor access procedures and support front desk security protocols Monitor emergency communication systems and respond appropriately when needed Maintain a professional, organized, and welcoming reception area Transportation Coordination & Dispatch Coordinate and dispatch transportation services, golf cart rides, and community vehicle requests Schedule bus trips, airport transportation, appointments, and resident outings Monitor vehicle availability and driver assignments to ensure efficient service Communicate schedule updates, route changes, and special transportation needs Track field personnel and service requests while maintaining real-time operational awareness Security & Emergency Response Support Monitor alarm systems, communication systems, and emergency notification platforms Dispatch security personnel and coordinate responses when needed Assist with emergency communications and notifications during urgent situations Escalate critical incidents and emergencies to appropriate leadership teams Support efforts to maintain a safe and secure environment for residents and staff Administrative Support Maintain transportation schedules, security logs, and operational records Create work orders and service requests as needed Keep member and employee contact information current and accurate Assist with timekeeping, reporting, and compliance documentation Issue key fobs, RFID devices, and other access credentials accurately Maintain confidentiality of resident, employee, and operational information