Senior Manager, Healthcare Payer

Are you ready to make an impact?

West Monroe is seeking a Senior Manager to join our Healthcare Practice team. Our team partners with health plans and dental plans to uncover opportunities, develop clear roadmaps, and deliver measurable improvements in outcomes. As a Senior Manager, you will serve as a trusted client service leader responsible for leading large, complex transformation engagements, growing strategic client relationships, originating new business opportunities, and developing high-performing consulting teams. You will play a pivotal role in shaping client strategy, expanding our healthcare practice, and mentoring the next generation of leaders at West Monroe.

Responsibilities

Client Delivery

• Lead large, complex healthcare transformation engagements, overseeing scope, budget, staffing, profitability, delivery quality, and overall engagement performance
• Serve as a trusted advisor to executive client stakeholders, helping organizations solve complex operational, technology, and business challenges
• Develop strategic transformation roadmaps and guide clients through organizational, process, and technology change initiatives
• Lead multidisciplinary consulting teams across multiple concurrent engagements while ensuring exceptional client outcomes and delivery excellence
• Oversee engagement governance, executive communications, and steering committee meetings while proactively managing risks and resolving complex delivery challenges
• Apply deep healthcare industry expertise to help clients improve performance, accelerate transformation, and deliver measurable business value
• Ensure compliance with quality assurance, legal, and risk management standards across all engagements
• Leverage AI tools to improve delivery quality, accelerate project execution, and create greater value for clients

Client Relationship & Business Development

• Serve as the primary relationship leader for strategic healthcare clients, identifying opportunities to deepen partnerships and expand West Monroe's impact
• Originate new business opportunities within existing accounts while supporting growth into new client organizations
• Lead pursuit strategy, proposal development, executive presentations, and contract negotiations for new work, change orders, and engagement extensions
• Build long-term executive relationships that position West Monroe as a trusted advisor across the healthcare ecosystem
• Represent West Monroe through industry events, conferences, networking, and thought leadership activities

Practice Leadership

• Mentor, coach, and develop consultants, managers, and emerging leaders while serving as a Career Advisor
• Lead recruiting efforts and help attract, interview, and retain top consulting talent
• Develop new healthcare offerings, reusable assets, methodologies, and delivery frameworks that strengthen practice capabilities
• Drive continuous improvement across the Healthcare Practice by identifying new service offerings and innovative delivery approaches
• Foster an inclusive, collaborative culture through active participation in practice initiatives, leadership activities, and community-building efforts

Qualifications

• Bachelor's degree or equivalent experience required; advanced degree (MBA, MHA, MPH, or similar) preferred
• 8+ years of consulting experience working directly with healthcare clients, including experience leading large, complex client engagements
• Deep understanding of healthcare payer and/or dental plan operations, strategy, and transformation
• Demonstrated success leading enterprise transformation initiatives involving organizational transformation, operating model redesign, process improvement, technology implementation, or product development
• Proven experience managing engagement financials, staffing, profitability, and delivery across multiple concurrent engagements
• Experi