Executive Housekeeper - California

Position Summary: Responsible for performing all domestic household duties, ensuring that the residence is maintained to the highest aesthetic standard, while maintaining owner privacy. Oversees the work and prioritization of supporting housekeepers to ensure all team tasks are completed in a timely fashion. Provides support to the principals as needed. Position Responsibilities: Performs museum-quality cleaning with proficiency in special surfaces (wood, glass, leather, furniture, antiques, priceless art, marble, silver, brass, etc.) Provide direct supervision, guidance, and mentorship to the Housekeeper, including conducting weekly check-ins, establishing performance expectations, delivering ongoing coaching and feedback, and leading annual performance reviews. Meticulous organization of personal products, household items, and belongings throughout the house as per instructions Coordinate housekeeping schedule in order to minimize impact to the owners Provides service and supports culinary and event staff for special events, formal dining, holidays, and family gatherings Anticipate and recognize the needs of the house and owners with little guidance and oversight Conduct frequent reviews of the physical surroundings to ensure quality issues are identified Establish and support processes to maintain the home to the highest aesthetic and performance standards; work with team members to create and update documentation, checklists, and standard operating procedures Collaborates with team members to procure appropriate inventory and maintains proper levels of required supplies Makes recommendations to improve and upgrade the level of detail, service, and operational sophistication Contributes to budget preparation and cost management Participates in cross-functional teams, meetings, and activities to promote operational excellence Essential skills and experience: High school diploma plus 5 years’ experience working in a similar role in high end residential properties; or any combination of education, training, and experience that demonstrates the ability to perform the duties of the position Exceptional interpersonal and communication skills; both verbal and written Maintains a positive attitude Flexibility and willing to work extended hours and weekends as needed, flexibility in traveling between properties as requested Proven leadership and people management experience Demonstrated delegation, prioritization, and organizational skills Excellent knowledge of general office procedures; as well as intermediate knowledge of smartphone and computer skills Keen attention to detail, honesty, adaptability, and dependability Ability to maintain a high level of strict confidentiality and professionalism Valued but not required skills and experience: Specialized training or experience working with high-end finishes and priceless art Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: Basic standing, walking, kneeling, climbing stairs, frequent bending, reaching, twisting, turning, pushing and pulling. Occasional lifting of heavy items. Work environment: Home setting. Noise level usually moderate. Travel: Driving of personal vehicle required to various locations. Some local and US travel may be required. General sign-off: The employee is expected to adhere to and ensure compliance with all relevant OSHA safety regulations for all facility personnel; as well as all company policies, and to act as a role model in the adherence to policies. All statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities required of this role.