Customer Service Coordinator II

Titan International is a global leader in specialty tires and wheels, serving industries such as agriculture, construction, outdoor power equipment, powersports, and trailers. We deliver high-quality products that help keep equipment operating and businesses moving. With a strong global footprint and a customer-first mindset, we’re focused on growth, innovation, and building a team that drives our continued success. We’re seeking an OEM Customer Service Coordinator to join our team. This role is responsible for managing customer orders, supporting logistics coordination, and ensuring a high level of service that meets customer expectations. The ideal candidate thrives in a fast-paced environment, builds strong relationships, and demonstrates strong analytical and communication skills. This role plays a key part in supporting both customer satisfaction and operational efficiency. What you will be doing: Act as the day-to-day point of contact for OEM customers Respond to inbound calls and emails regarding orders, products, and delivery inquiries Build strong customer relationships through timely, professional communication Record and manage customer requests, including complaints, returns, credits, and special inquiries Process and manage customer orders with accuracy and attention to detail Maintain and update order status including backorders, fulfillment, inventory, forecasts, and pricing Ensure timely and accurate execution of orders to meet customer requirements Support transportation coordination and logistics-related activities Serve as a liaison between customers and internal teams (Sales, Operations, Planning, etc.) Collaborate with internal departments to meet customer specifications and delivery expectations Support sales personnel with issue resolution and customer follow-ups Enter and manage customer quality and warranty claims Work with customers and internal teams to resolve service and product issues Ensure timely resolution and communication of claim status Prioritize and manage multiple tasks while meeting department goals Identify process improvement opportunities to enhance customer experience Maintain accurate records and documentation of customer interactions Other duties as assigned