Information & Assistance Specialist (49823)

The Aging and Disability Resource Center (ADRC) is a single point of entry for older adults and people with disabilities who need information and assistance with community resources and access to publicly funded, community-based long-term care programs. The Information & Assistance Specialist will provide information and assistance over the phone, in person, and via email. If you love Seniors and you love helping people find solutions, this will be a rewarding and fulfilling job for you. Duties and Responsibilities: Provide prompt, accurate, unbiased, and friendly responses to requests for information about an array of topics and for access to long-term care via email, over the phone, and in person. Provide follow-up connections to clients following Wisconsin Department of Health Services guidelines. Maintain up to date knowledge of community resource benefit programs, Options Counseling procedures, and program guidelines. Obtain and maintain Inform USA certification within 1 year of employment. Maintain up to date knowledge of eligibility, enrollment & disenrollment procedures and protocols for Family Care, IRIS, Partnership and PACE Programs. Provide advocacy and assist people to obtain needed services. Document contacts, make referrals to programs within the ADRC as well as outside organizations, and participate in time reporting applying State of Wisconsin DHS guidelines. Attend and participate in staff development programs, in-service training, staff meetings, professional seminars, and outreach events. Obtain Options Counseling certification after the first month of employment. Maintain a high level of confidentiality and performance that is established in ADRC contract, quality assurance plans and agency standards.