Back Office Officer After-Sales Service M/F

Receive and process customer emails, enquiries, complaints and disputes. Review customer files and account history to analyse each request. Consult and update client systems and internal applications. Prepare clear, accurate and professional written responses to customers. Investigate and manage customer disputes, ensuring all relevant information is recorded. Update customer records and take the appropriate actions in line with internal procedures. Liaise with internal teams to resolve customer requests and escalate complex cases when necessary. Ensure compliance with client procedures, quality standards and applicable regulations. Deliver a high level of customer service and contribute to customer satisfaction.