Call Center Representative

Renewable Funding originated Property Assessed Clean Energy (PACE), an innovative, low-cost financing solution that helps homeowners make improvements that dramatically reduce their energy and water use -- and repay on their property taxes. We combine affordable financing with a sophisticated technology platform that makes it easy for contractors and homeowners to make the switch to cleaner, more efficient energy. Founded in 2008, we now offer PACE financing to 13 million Californians in communities from Shasta to San Diego. Our Call Center Representatives play a vital role in enabling California homeowners to secure energy upgrades for their homes. Their role is to support contractors and homeowners, guiding them through the PACE process. Qualified candidates will have call-center experience, preferably in the home mortgage and/or consumer finance industry. Responsibilities: Approximately 75% of time devoted to facilitating application approval. Approximately 25% of time devoted to providing customer service support to property owners and contractors focusing on program criteria and requirements. Perform basic data entry live while talking to an applicant on the phone, maintaining pipelines, as well as providing out bound support for the document draw and funding. Ability to answer questions and provide high degree of service to inbound inquiries. Desired skills and experience: 2-3 years experience in a fast paced call center environment. 2-3 years experience as a customer service representative. Fluent in English and Mandarin or Cantonese Very comfortable with command lines. Experience with data entry. Comfortable with high volume and fast paced environments. Attention to detail. Renewable Funding is an Equal Opportunity Employer.