eCommerce Accounting Consultant

About The Role This is a customer-facing advisory role at the intersection of accounting expertise and merchant success. You'll serve as a trusted partner to eCommerce merchants navigating reconciliation challenges, COGS accuracy issues, and multi-channel financial complexity, guiding them to clarity within Fulfil. Rather than managing books directly, you'll help merchants optimize their bookkeeping processes, troubleshoot discrepancies, and ensure they're set up for financial accuracy and efficiency. You'll work closely with eCommerce brands to define best practices for integrating platforms such as Shopify, Amazon, Stripe, and PayPal within Fulfil. What You'll Actually Do Day to Day, you will: Own merchant accounting issues end-to-end: troubleshoot reconciliation discrepancies between Fulfil and sales channels like Shopify and Amazon, and walk merchants through exactly what went wrong and why Guide merchants on eCommerce accounting fundamentals: support merchants with COGS tracking, inventory valuation, revenue recognition, and multi-channel transaction reconciliation within Fulfil Communicate clearly to diverse audiences: explain financial concepts to both technically savvy controllers and accountant-averse founders Support merchants through audits: help them pull the right documentation and reconciliations from Fulfil Advise on compliance and currency exposure: help merchants navigate managing sales tax across geographies (multiple US states, Canadian provinces and other countries such as the UK) and multi-currency accounting considerations Collaborate cross-functionally: surface recurring merchant pain points to Implementation, Support, and Engineering teams to shape product enhancements Leverage AI to move faster: use tools like Claude to clarify accounting treatments, compress context, or draft merchant updates A realistic day might look like: Helping come up with a cutover plan for a merchant migrating from their current accounting software to Fulfil Helping a user troubleshoot and reconcile discrepancies within their ledger balances Conduct a training session with users, consult and provide best practices Working closely with our product team by iterating on customer feedback