Bilingual Front Desk Representative

Bilingual Front Desk Representative Capital Area Health Network (CAHN) Richmond, VA — On‑Site Position Make a real impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) located in the heart of Richmond, VA. We’re expanding our team and seeking talented, mission‑driven professionals who want to elevate community health. At CAHN, we innovate, we serve with purpose, and we are just better. Step into a role where your work creates lasting change. Our Core Values Compassion – We treat every person with dignity and fairness, ensuring no one feels alienated or discriminated against. Accountability – We safeguard confidentiality and remain transparent with all stakeholders. Reverence – We are called to serve and uplift those in need while fostering mutual respect. Excellence – We commit to continuous learning to deliver culturally responsive, high‑quality care. Stewardship – We manage resources responsibly for the benefit of our organization and community. Who We Are CAHN provides comprehensive primary care, dental services, and behavioral health support, ensuring every person receives the quality care they deserve—regardless of background or circumstance. Our Mission: To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life. Discover a place where your work makes a difference. Discover Capital Area Health Network. Job Summary The Bilingual Front Desk Representative will be responsible for receiving all new and returning patients at the receptionist desk. This person serves as the entry point for a service area resident to enter the Medical Center’s system of care and must have strong written and verbal communication skills . Essential Functions Perform the overall functions and duties of the front desk, including insurance verification and patient Attend daily morning huddle; no matter the location Greet patients upon arrival; sign them in; verify that all information in the system is correct Provide interpretation and translation services (English/Spanish or other needed language) to support patients in understanding medical instructions, insurance, and care plans. Obtain identification data and verify that it is correct in the system Verify the insurance card matches what is in the system Assist uninsured or underinsured self-pay patients Follows up on all missed or canceled appointments Explain to patients the Medical Center’s system of care and all programs that are available to all new patients. Educate the patients about the importance of making an appointment Explain to the patients their responsibility to pay at the time of service and explain our minimum fee, as well as all information to bring with them to their visit: insurance card, co-pay, photo ID, any medications they are taking, etc. Maintain a pleasant dialogue with all persons registering Ensure quality customer service is being provided to all patients, clients,s and vendors Develop, maintain, and present reports detailing the status and progress of the Patient Services Representative Division Call patients to assign a follow-up visit after their Tele-visit Generates and balances the end-of-day report for payments Verify supplies that are needed and complete the supply checklist Submits their assignment checklist daily to the Team Lead for review Performs other duties as assigned Schedule Monday-Tuesday 8:00 a.m.- 7:00 p.m. Wednesday-Friday 8:00 a.m. - 5:00 p.m. Occasional extended hours On-site position Education and Experience Bilingual proficiency in English and [Spanish/other applicable language] required (written and verbal). High School diploma and/or GED required; minimum of two years’ experience required in a medical office environment as a customer service or front desk representative, or any equivalent combination of education, training, and experience that provides the required knowledge and abilities. Basic office skills: typing, faxing, scanning, and telephone etiquette Preferred experience and proficiency in EClinicalWorks Preferred experience in medical office collections Benefits at CAHN We value our team, and it shows in our comprehensive benefits package: Health Coverage Medical, Dental, and Vision Insurance Secondary Gap Insurance Prescription Drug Plan Supplemental Policies through Colonial Life Financial Security 401(k) Retirement Plan with up to 3% Company Match Employer‑Sponsored Short‑Term Disability Employer‑Paid Life and AD&D Insurance Work‑Life Balance Paid Time Off (PTO) accrued beginning Day 1 Self‑Care Floating Holidays 8.5 Paid Holidays Additional Support Employee Assistance Program (EAP) Public Service Loan Forgiveness (PSLF) eligibility We are committed to supporting your well‑being—at work and beyond. Qualifications To perform this job successfully, individuals must be able to carry out each essential function satisfactorily. The requirements listed represent the knowledge, skills, abilities, and other characteristics necessary for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work Environment & ADA Notice This position may involve exposure to infectious agents, including HIV, hepatitis, and tuberculosis. Essential job duties are listed above and may be modified as needed under applicable ADA guidelines. Employees may be required to perform other job‑related responsibilities as assigned and may request reasonable accommodations at any time.