Internet Sales Manager

The Internet Sales Manager has the opportunity to boost a sales team to create an exceptional experience for customers. This role will not only work internet leads for the dealership, but they will work hand-in-hand with the sales team to ensure an exceptional concierge level service for the Customer. Auto Industry management experience and E-Leads REQUIRED. Prior experience in BDC, with a track record of a good closing ratio. Prior experience working in a Franchise Dealership environment. . What are the day-to-day responsibilities? Leading yourself and the team in a way that supports the companies Culture, Vision and Mission Setting a clear vision and goals for yourself to achieve targeted performance in new and used vehicle sales and profit Engaging and motivating the Sales team to achieve key goals, performance expectations and best practice processes Driving the business through a high-level of involvement in the day-to-day operations Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing Appraising vehicles for trade Managing all three areas of customer traffic: Showroom, E-Commerce, and Phones Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory Assisting in managing controllable expense elements for the New and Used Vehicle Departments Analyzing the business to determine shortfalls and developing action plans to improve performance How will I know if I am successful? The performance of a Internet Sales Manager is measured by achieving: Targeted unit sales and gross profit Targeted Associate retention Targeted Customer Satisfaction Index