Senior Passenger Control Officer (m/f/x)

Anticipate and coordinate passenger control solutions Be responsible for the real time monitoring of the ground operation, of the overall ground activity in Luxembourg and Outstation In case of disruption, proactively develop and apply strategies to minimize passenger impact in coordination with SFOO Organize information, hotel accommodation and transport to passengers in coordination with Ground Handler and/or LuxairTours Tour Guides Be responsible for the negotiation of Ground Handler the same day of flight disruption Be the key contact for all departments and partner (ie : handling) involved in the operation for action relative to passengers within OCC’s responsibility period Report delays and incidents to improve follow-up of complaints Participation in the ERAP TEC Team based on the procedure.