ERP Business System Support Specialist

EMCOR Mechanical Services (EMS) has an opportunity for an ERP Business System Support Specialist. This position is based out of Downers Grove, IL. Within the EMS division we have an internal team that supports approximately 30 EMCOR Operating Companies who utilize COINS as their ERP system. The ideal candidate for the ERP Business System Support Specialist position will be analytical, customer-focused and be able to provide tier 1 support in internal customers. This position will help manage incoming support tickets, answer questions and log resolutions in the ServiceNow help desk application, as well as escalate and manage higher level support ticket needs...