Bilingual Outreach Coordinator

Who We Are

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Work with Purpose. Make a Real Impact.

At 24 Hour Home Care, we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.

Watch this short video to see the heart behind our work and the impact our teams create every day.

Who You Are

You are a passionate and performance-driven t eam player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies :

In the spirit of Own(ing) It With Courage , we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role :

Role Summary

The Outreach Coordinator serves as the primary point of contact for families referred by Regional Centers, guiding them through the initial stages of service enrollment and ensuring a seamless onboarding experience. This role coordinates referrals, maintains strong relationships with families and Regional Center staff, supports both Agency and Employer of Record (EOR) service lines, and partners with Community Partnerships and Operations to ensure timely, high-quality service delivery.

Primary Responsibilities

• Coordinate new referrals from Regional Centers by conducting intake activities, responding to family inquiries, documenting interactions, and ensuring referrals are addressed promptly.
• Manage referral pipelines by following up with families and providers, maintaining accurate records in Salesforce and Annkissam, and providing ongoing updates throughout the enrollment process.
• Support Agency service enrollment by evaluating referrals, coordinating with Operations and Community Partnerships, and ensuring consumers are routed to the appropriate teams.
• Guide families through the Employer of Record (EOR) onboarding process by explaining available services, collecting provider information, assisting with applications, and resolving onboarding obstacles.
• Build and maintain strong relationships with Regional Center staff, families, and internal partners while tracking personal performance metrics and completing additional administrative duties as assigned.

This is a hybrid position, coming into the Concord office up to 3x per week.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table :

Qualifications

• Fluency in Spanish is required
• Bachelor's degree preferred.
• 1–2 years of customer service, healthcare operations, community outreach, or related experience.
• Experience using CRM or case management systems such as Salesforce preferred.
• Strong communication, organizational, and relationship-building skills with the ability to manage multiple priorities in a fast-paced environment.
• Positive, self-motivated professional with strong problem-solving skills and the ability to maintain confidentiality.

Skills

• Customer service
• Communication
• Relationship building
• Organization and time management
• Problem-solving
• Documentation and data entry
• Attention to detail
• Collaboration

What We Bring to the Table:

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