Senior Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager based in Canada. We are seeking a Senior Customer Success Manager to own and grow a portfolio of enterprise, mid-market, and commercial customers in a high-impact SaaS environment. This role goes beyond account management, focusing on building strategic partnerships, driving customer value, and ensuring long-term retention. You will act as a trusted advisor to executive stakeholders, helping customers maximize the value of innovative automation solutions. The position requires a proactive mindset, strong business acumen, and the ability to identify risks and growth opportunities. You will collaborate closely with Sales, Product, Engineering, Support, and Marketing teams to deliver exceptional customer outcomes. This is an opportunity to shape customer success practices within a growing technology organization while making a measurable impact on customer businesses.