Service Director - First Texas Honda

First Texas Honda is seeking a high-performing Service Director to lead the daily operations of our Service Department. This individual plays a critical role in cultivating a positive culture, maintaining excellent employee relations, delivering outstanding customer experiences, and achieving sales and profit objectives. A key focus of this role is ensuring efficient production and workflow management on the service drive, maintaining accountability, and delivering timely and high-quality vehicle service. Key Responsibilities include but are not limited to: Leadership & Operational Excellence: Provide day-to-day leadership and direction to all service department personnel, emphasizing service advisor success, workflow efficiency, and quality control. Serve as the central point of accountability for Service CSE scores, service advisor performance, and RO cycle times. Assist in dispatching work and ensuring appropriate workload distribution across the team. Monitor repair timelines and oversee advisor work in progress to maximize throughput and minimize downtime. Ensure proper documentation procedures, safety standards, and manufacturer guidelines are followed. Review and manage the service advising team, Aged ROs, and RO cycle times. Customer & Team Focus: Resolve escalated customer concerns and ensure high levels of satisfaction and retention. Provide ongoing coaching, development, and performance feedback to service advisors. Promote a supportive, team-oriented culture grounded in accountability, transparency, and results. Support recruitment, onboarding, and career development of service department team members. Strategic Planning & Business Management: Analyze service department performance and develop action plans to improve key metrics. Stay current on manufacturer training, warranty policies, and product updates. Coordinate with Parts, Sales, and Reconditioning teams to support cross-department efficiency. Establish promotional service pricing and strategies to drive traffic and retention. Requirements: Minimum of 2 years’ experience in a dealership service leadership role. Technical background is a benefit. Proven ability to lead a high-performing team in a fast-paced environment. Strong verbal and written communication skills for effective interaction with customers, team members, and vendors. Experience managing shop workflow, production oversight, and technician dispatching. Must have held a valid driver's license for at least 1 year. Must be at least 18 years of age to be considered. High-energy, positive attitude with a customer-first mindset. Comfortable working in a structured, process-driven environment. Schedule: Full-time, minimum of 50 hours per week. Availability required Monday–Friday 7:00 am–7:00 pm, Saturday 7:00 am–6:00 pm, and Sunday 8:00 am–3:00 pm. Nights and weekends required. Compensation: $160k+ annual compensation based on department performance CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment. As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application. Core Values: Transformational Not Transactional - Be Transformational We do what we say we're going to do We encourage and support each other We're committed to continuous growth