Inside Sales Representative

This position is responsible for ensuring that any customer issues are resolved satisfactorily within the parameters of company policies. ESSENTIAL DUTIES AND RESPONSIBILITIES include · Work directly with customers to troubleshoot and identify problems · Work internally with various departments as necessary to resolve customer issues · Follow up with customers to ensure al issues are resolved satisfactorily · Provide support for customers, agents and outside sales representatives · Cover the Sales Order Entry function as necessary · Qualify sales opportunities, price and availability checks, sales quoting and outbound sales calls · Data entry and various administrative support responsibilities Requirements · Customer support experience or aptitude · Electrical technical aptitude · Professional telephone skills · Active listening skills · Customer-centric mindset · Ability to multi-task, prioritize, switch focus quickly and manage time effectively · Efficient typing speed