Management FOH

Position Summary The Floor Manager leads daily front-of-house operations to ensure exceptional guest experiences, operational efficiency, and team engagement. This role acts as the bridge between staff and management, ensuring consistent execution of service standards, financial targets, and brand culture across multiple restaurant concepts. Key Responsibilities -Lead daily FOH operations, ensuring all service standards and SOPs are met. -Supervise and coach staff across multiple shifts and venues. -Monitor sales, labor, and guest satisfaction data to make agile operational decisions. -Partner with the kitchen and bar teams to ensure service flow and quality consistency. -Manage labor and scheduling to meet budget targets while maintaining coverage. -Ensure compliance with health, safety, and sanitation regulations. -Support hiring, onboarding, and training initiatives in coordination with HR. -Analyze guest feedback and online reviews to identify improvement opportunities. -Implement upselling strategies and product mix optimization to drive revenue. -Reinforce brand values and a culture of accountability, collaboration, and psychological safety. -Act as an ambassador for guest relations, handling escalations and ensuring loyalty retention. Quantitative KPIs (financial and operational) and qualitative indicators (engagement and leadership behaviors). Financial Sales per labor hour, average check, COGS variance Operational Guest satisfaction (Google/Yelp/NPS) People Turnover rate, absenteeism, engagement Compliance Audit results, training completion