IT Team Leader

ABOUT MOTORWAY Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. About the role: As an IT Team Leader, you'll be the friendly and knowledgeable leader of IT, providing the essential support that keeps our team members productive and happy. In our modern, cloud-first environment, you won't just be closing tickets; you'll manage the full employee IT lifecycle, maintain critical systems, and contribute to key projects. We're looking for a proactive problem-solver who is empowered to research, suggest, and implement improvements that have a real impact on the business. Key Responsibilities: - Provide friendly and effective technical support to the entire team, ensuring colleagues feel well-cared for through clear, proactive communication. - Dive deep into troubleshooting and resolving technical issues, making sure everyone has the right equipment and knowledge to excel at their jobs. - Use your passion for technology to proactively suggest and implement improvements that enhance our IT systems and make work better for everyone. - Skilfully prioritise and manage your time, balancing daily support tasks with your contributions to essential, long-term IT projects. - Take initiative to continuously explore, learn, and develop your technical skills and experience. - Serve as a 3rd support function and Subject Matter Expert (SME) to the IT Service team. - Possess the capability to lead and mentor team members to develop into SMEs and address knowledge gaps within the team. - Identify bottlenecks and issues before they arise and proactively work to streamline ticket resolutions Requirements: - 3+ years of hands-on experience in an IT support or helpdesk role, with a solid foundation in supporting both macOS and Windows in a business environment. - A natural ability to troubleshoot and problem-solve, taking full ownership of issues from the moment they're reported to their resolution. - Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently to colleagues at all levels. - Experience working within a modern, cloud-first tech stack, including exposure to or a strong desire to master: - Identity & Device Management: SSO, MDM (Jamf, Intune), Google Workspace etc. - Infrastructure & Tools: Networking, AV systems, cloud telephony, Zendesk Service desk and Atlassian(JIRA). - A proactive and collaborative spirit; comfortable working autonomously while also thriving as a key player within a team. - A genuine passion for technology and a constant drive to learn, develop new skills, and implement improvements - Networking knowledge advantageous but not essential BENEFITS We've got your back, in life's biggest moments and the everyday ones too. - Competitive salary - Equity scheme - we all share in Motorway’s success - 25 days holiday - Sea-front office with bi-weekly massages and free snacks - Private medical insurance via BUPA - Life assurance - Pension scheme (we contribute 5%) - Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption) - 24/7 Employee Assistance Programme - EV leasing scheme - Cycle to work scheme - Nursery salary sacrifice scheme - 1 paid volunteering day a year