Electrical Engineer - Customer Support

Serve as the primary point of contact for customers, providing them with world-class service and support Handle customer inquiries and complaints in a professional and courteous manner, escalating issues as necessary Maintain up-to-date knowledge of company products and services, as well as industry trends Use active listening skills to understand customer needs and provide solutions that address those needs Proactively identify opportunities to improve the customer experience and make recommendations to management Assist customers with product setup and troubleshooting Process customer orders and returns in an accurate and efficient manner Update customer records in the company database in a timely and accurate manner Follow up with customers after purchase to ensure they are satisfied with their experience Generate reports on customer satisfaction levels and areas for improvement Train new customer service representatives on company policies and procedures Participate in team meetings and contribute to continuous improvement initiatives