Medical Assistant - Surgical Services

Hiring Incentive: $1,000* Eligible full-time hires will receive $250 in their first paycheck and $750 in the first paycheck following successful completion of six months of employment. Associates must remain employed and in good standing at the time of each payment. Payments are prorated for part-time hires. Planned Parenthood of Greater Ohio is seeking a mission-driven Medical Assistant to join our East Columbus Surgical Center full-time, working 37.5 hours per week. This position provides clinical, administrative, and financial support to patients receiving procedural reproductive healthcare. Union Status: Bargaining Unit Position FLSA Status: Hourly, Non-Exempt About the Role The Medical Assistant, Surgical Services supports patients throughout their abortion-care experience by providing compassionate clinical assistance, patient education, and administrative support. This position prepares patients for care, assists with abortion procedures, performs laboratory services, maintains accurate medical records, and helps ensure patient visits move safely and efficiently. This role also supports the revenue cycle by verifying payment information, determining eligibility for financial assistance, collecting and reconciling payments, and completing related closing procedures. The ideal candidate is organized, attentive, and comfortable discussing sensitive healthcare matters respectfully and without judgment. This role requires strong communication skills, sound judgment, and a commitment to high-quality reproductive healthcare and excellent patient service. Why join our team? Our Mission We deliver innovative health care, education, and advocacy no matter what. Our Core Values Accountable : We take responsibility for our actions and decisions Adaptable: We embrace change and remain flexible and resilient Collaborative : We work together, valuing diverse perspectives Kind : We treat everyone with compassion and respect Non-judgmental : We create a safe and inclusive environment Solution-oriented: We each operate as champions who look for effective solutions to challenges Strategic : We approach our work with a clear vision and thoughtful planning What You’ll Do Patient Care and Surgical Support Welcome patients and provide accurate information about available services, contraceptive options, funding resources, and what to expect during their visit. Prepare patients for care and assist clinicians during abortion procedures. Provide appropriate patient education, information, forms, and referrals. Conduct pregnancy testing and provide related information and referrals. Collect and prepare laboratory specimens, including blood and urine samples. Perform venipuncture within the scope of your training, certification, or licensure. Prepare procedure and examination rooms and maintain appropriate supplies, cleanliness, and inventory. Maintain patient confidentiality and approach sensitive healthcare matters with compassion and without judgment. Administrative and Financial Support Register and schedule patients for services. Prepare and maintain accurate patient registration, medical, laboratory, and visit records. Document required information in the electronic health record and review entries for accuracy. Verify patient payment methods and determine eligibility for financial assistance or private-pay services. Calculate patient fees and collect, post, and reconcile payments according to organizational billing and financial procedures. Provide patients with the appropriate forms and review them for completion. Complete required daily financial and charge-closing activities. Teamwork, Quality, and Compliance Collaborate with clinicians, health center leadership, and other team members to provide coordinated and efficient patient care. Communicate with team members to help patient visits progress in a timely manner. Handle medical waste and follow universal precautions and workplace safety requirements. Follow organizational policies, current medical standards, and HIPAA, OSHA, and CLIA requirements. Participate in required training, quality improvement, risk-management activities, and staff meetings.