ServiceNow Solution Architect

Job Summary

We are seeking an exceptional ServiceNow Solution Architect to drive enterprise-wide digital transformation initiatives. This strategic role combines deep technical expertise with business acumen to design and implement innovative ServiceNow solutions. The ideal candidate will architect next-generation solutions leveraging ServiceNow's latest capabilities including AI/ML, Process Optimization, and Hyperautomation while ensuring alignment with enterprise architecture principles.

Core Responsibilities

Strategic Leadership

• Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives

• Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub

• Lead architectural decisions for complex, multi-workstream ServiceNow implementations

• Establish centre of excellence frameworks and governance models for sustainable platform growth

Solution Design & Implementation

• Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance

• Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent

• Develop integration architectures using Integration Hub, Flow Designer, and API frameworks

• Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence

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