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Service Site Leader

Location
Grand Rapids, MI, USA
Employment type
Full-time
Posted
Jul 27, 2026
Last seen
Aug 7, 2026

About the role

The Service Site Leader — Transportation for Ascential Care is responsible for leading all service operations at a designated customer site or cluster of sites within the transportation sector, ensuring the highest levels of equipment performance, uptime, and customer satisfaction. This role combines hands-on technical leadership with team management, customer relationship ownership, and operational accountability. The Service Site Leader acts as the primary Ascential Care representative at the customer site, managing a team of field service engineers and coordinating with central service functions to ensure service delivery excellence.