Membership Services

POSITION SUMMARY: This position supports the work of the YMCA, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Experience Coordinator at the YMCA of Tuscaloosa creates and maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Coordinator leads our Welcome Center team, engages members and guests, and creates a positive member experience. ESSENTIAL FUNCTIONS: Creates an atmosphere of positive member engagement to provide a superior member experience Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships. Develops and maintains positive relationships with volunteers and members to move them from casual to connected Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. Follows all YMCA policies and procedures. Processes transactions Maintains cleanliness and organization of the lobby area and Welcome Center Area.