Usher

Reports to : House Manager and FOH/Manager on Duty, Schermerhorn Symphony Center Area of Responsibility : House; Inside concert hall and lobby areas Salaried/Hourly : Part-Time (Seasonal), Hourly, Non-Exempt Job Summary : Provide a positive front-of-house environment where clients and guests are afforded the highest degree of customer service to ensure they feel welcome, safe, valued and cared for. II. Primary Duties and Responsibilities Ensure the safety of guests. Attend to the needs of guests in a friendly and welcoming manner. Act upon all comments/complaints in a prompt and friendly manner. Escort/direct guests to their seats and other lobby locations. Effectively and positively interact with guests and fellow Nashville Symphony/Schermerhorn Symphony Center staff. Assertively position yourself to assist and answer guest questions regarding the Nashville Symphony and Schermerhorn Symphony Center. Assist in the resolution of ticket and seating problems. Take appropriate action in emergency and/or stressful situations. Actively participate in the emergency evacuation of the hall, if and when necessary. Attend mandatory training sessions before you begin ushering and additional required training through the season as needed. Attend pre-concert meeting before each performance or special event.