Warehouse Supervisor

Join Riverside Natural Foods Ltd., a Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.

We’re on an ambitious mission to double our business by 2030, and we need talented individuals like you to help us reach new heights. At Riverside, you’ll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that’s what makes the journey worthwhile.

So, lace up your boots and let’s tackle the climb together.

You can learn more about us at www.riversidenaturalfoods.com .

Position Summary/Objective:

Lead day‑to‑day warehouse operations for raw materials, packaging, and finished goods (FG) in a food‑manufacturing environment. Oversee inbound and outbound activities—timely receiving, dock‑to‑stock, put‑away, picking, staging, and shipping—while maintaining safety, GMP compliance, and high inventory accuracy in support of production schedules. Drive team performance using WMS/ERP (e.g., SAP) and advanced Excel, publish KPIs, and deliver continuous improvement across space, flow, and service.

1 Primary Responsibilities:

1.1 Safety & Compliance

• Champion a safety‑first culture; conduct safety talks, incident investigations, and corrective actions.
• Ensure GMP/food safety and regulatory compliance; lead warehouse readiness for internal/external audits.
• Inbound, Outbound & FG Execution
• Plan and manage receiving, dock scheduling, dock‑to‑stock, put‑away, replenishment, picking, staging, and shipment of FG.
• Maintain flow discipline (segregation, labeling, traceability) and right‑first‑time quality at each step.
• Inventory Control & Traceability
• Own cycle counts and discrepancy reconciliation; sustain high inventory accuracy.
• Ensure accurate WMS/ERP transactions for RM/PK/FG movements and complete, auditable documentation.

1.2 Equipment & Licensing

• Oversee safe operation and maintenance of forklifts, reach trucks, and other MHE; verify operator certifications and training.

1.3 Data, KPI & Reporting

• Monitor/publish KPIs (e.g., inventory accuracy, pick accuracy, fill rate, dock‑to‑stock time, cycle‑count completion).
• Analyze trends and drive corrective actions; implement CI projects to improve service, quality, and cost.
• People Leadership
• Lead, coach, and develop associates; provide performance feedback and skills training on SOPs/equipment.
• Promote engagement, teamwork, and professional communication across shifts; ensure disciplined handovers.
• Cross‑Functional Collaboration
• Partner with Production, Procurement, Quality, Finance, and Engineering to align priorities and remove bottlenecks.
• Provide operational inputs for AOP/strategic planning, capacity, and space utilization.

1.4 Functional & Leadership Competencies:

Functional Competencies

• Inventory & Systems Management (WMS/ERP, SAP transactions, data accuracy)
• Material Handling Expertise (forklift/reach‑truck best practices; safe storage/handling of food‑grade materials)
• Data Analysis & KPI Management (advanced Excel, dashboards, root‑cause analysis)
• Compliance & Audit Readiness (GMP; BRC, CFIA, HACCP/SQF/GFSI; documentation rigor)
• Process Optimization & CI (lean principles, layout/slotting optimization, workflow redesign)
• Cross‑Functional Collaboration (production alignment; procurement/quality interface)

Leadership Competencies

• Drives Results; Ensures Accountability; Optimizes Work Processes
• Plans & Aligns; Builds Effective Teams; Develops Talent
• Collaborates, Resilience & Stress Management

2 Education and Qualifications:

2.1 Required

• 3+ warehouse supervisory experience in food manufacturing companies
• Demonstrated proficiency with Warehouse Management Systems (WMS) and ERP (e.g., SAP); advanced Excel (lookups, pivots, charts).
• Experience in food manufacturing or similarly regulated environments, including handling of raw materials and packaging for production.
• Working knowledge of food industry audits and standards: BRC, CFIA, HACCP/SQF, and GFSI.

2.2 Preferred

• Post‑secondary education in Supply Chain, Logistics, Operations, or equivalent experience.
• Experience leading audit readiness and CAPA closure; CHEP/returnable management.

3 Skills and Abilities:

• Strong understanding of KPIs and performance management; translates data into practical actions.
• Excellent planning, prioritization, and problem‑solving in a fast‑paced environment with changing priorities.
• Clear, professional communication; effective collaborator across functions and shifts.
• High attention to detail, disciplined SOP adherence, and documentation accuracy.
• Ability to coach, train, and hold teams to safety, quality, and service standards.

4 Working Conditions:

• On‑site role in a manufacturing warehouse; standing, walking, and lifting per MHE/safety guidelines.
• Flexibility to work varied shifts, extended hours, and weekends as needed to support production schedules and peak periods.
• Ability to adapt to urgent requests and operational surges while maintaining compliance and service levels.

Please note this role as a new vacancy. </d