General Manager: Dallas, TX

Summary:

Directs and coordinates activities of contract security services company branch operation to obtain optimum efficiency and economy of operations and maximize profits by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Other duties may be assigned by the Regional General Manager or President:

• Plans, develops, and implements branch policies and goals.
• Coordinates activities of departments such as operations, sales, and administration to effect operational efficiency and economy.
• Leads in meeting client needs; meets with clients regularly, listens to issues, provides security and technical expertise, and offers solutions. Ensures complete customer satisfaction.
• Coordinates all operating activities with all other functions of the organization to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints.
• Directs and coordinates promotion of security services performed to develop new markets, increase the share of the market, and obtain a competitive position in the industry.
• Develops and manages the branch annual budget and manages the monthly P&L. Identifies areas in which reductions can be made, and maintains the operating budget. Ensures all established costs, quality, and delivery commitments are met.
• Confers with branch and corporate personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required.
• Promotes organization in industry meetings as appropriate and attends trade associations.
• Manages security operations business plans to include all program requirements, labor hours, cycle, production costs, and image.
• Ensures the successful operational implementation of new contract start-up, including personnel requirements, material, training, facility, and equipment needs.
• Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage; Partners with Human Resources to ensure thorough training of all assigned employees in the area of client, company, government, and customer policies, procedures, and regulations. Coordinates and/or conducts client/site-specific training and annual refresher training for security personnel, as well as meets corporate training standards.

• Ensures that all contractual scheduled hours with a minimum of unbilled overtime. Ensures that overtime costs are managed effectively within company targets.
• Develops and maintains operational procedures so that valid, site-specific post orders are always available for emergency reference by the security staff.

SUPERVISORY RESPONSIBILITIES:

Manages 3-5 subordinate Operations Managers who supervise a total of 200 – 700 employees. Responsible for the overall direction, coordination, and evaluation of branch. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Design - Generates creative solutions; Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Visionary Leadership - Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Co