Talent Acquisition Operations Associate (External Agency Staff)

As a member of our Talent Acquisition team, you will have an immediate impact on the NFL Employee and Candidate Experience by supporting the Talent Acquisition process. You will participate in recruiting and candidate experience, from posting open requisitions, managing automated and manual interview scheduling, and onboarding new hires. This role will also provide broad support for day-to-day human resources activities and play a key role in supporting high-volume hiring for Game Day Assistants.

Please note this role is in-person/office five days a week based in New York, NY.

Responsibilities

• Own the onboarding process for Game Day Assistant new and returning hires, ensuring timely processing, documentation compliance, and strong partnership with event-day stakeholders.
• Provide a consistent and positive candidate and employee experience.
• Process HR transactions including new hires and rehires.
• Support the talent acquisition process by posting job requisitions, managing candidate workflows, coordinating automated interview scheduling, and facilitating onboarding activities.
• Leverage scheduling automation tools to manage high-volume interview coordination and resolve conflicts or exceptions with urgency and accuracy.
• Ensure confidentiality, accuracy, security, and timely maintenance of HR data.
• Maintain employee files, verify I-9s, and ensure all new hire paperwork is completed on time.
• Lead New Hire Orientation for all employee types.
• Manage communications with recruiters, HRBPs, hiring managers, candidates, and all stakeholders with urgency and attention to detail.
• Effectively use and manage tools for scheduling, hiring, documentation, and onboarding, including automated interview scheduling platforms and case management tools.
• Manage individual ticket queues within the case management tool, responding promptly to requests as needed.
• Maintain positive working relationships with cross-functional teams as necessary, including Payroll, Finance, Compliance, Security, and IT.
• Support special projects, from tactical to strategic, as needed.
• Perform related duties as required.

Required Qualifications

• Detailed understanding of the talent acquisition lifecycle
• Experience working with Applicant Tracking Systems; Greenhouse preferred.
• Experience working with Service Now or other case management tools a plus.
• Intermediate level of experience with Microsoft Excel.
• Demonstrate organization, communication, and accuracy in all work assigned.
• Detail-oriented and deadline-driven.
• Ability to handle sensitive and highly confidential information.
• Enjoys helping others while maintaining a customer service approach and positive attitude.
• Strong communication skills, both via email and phone.
• Willing to work some overtime&