Hostess/Host, Server

Summary: The Host/Hostess is responsible for creating a welcoming environment for guests as they enter the restaurant. This role involves greeting and seating guests, managing reservations, and coordinating with the restaurant staff to ensure efficient service. The Host/Hostess plays a key role in setting the tone for a positive dining experience. Key Responsibilities: Guest Reception: - Greet guests warmly and courteously as they arrive. - Provide guests with accurate wait time estimates and manage the waitlist. - Escort guests to their assigned tables and provide menus. - Inform guests of the restaurant's services, offerings, and any special promotions. Reservation Management: - Manage reservations and seating arrangements using the restaurant's reservation system. - Coordinate with the restaurant staff to accommodate special seating requests. - Monitor dining room activity and maintain an efficient seating flow. Customer Service: - Address guest inquiries and resolve any issues or complaints promptly and professionally. - Ensure that guests are comfortable while waiting and provide updates on table availability. - Offer assistance to guests with special needs or requests. Coordination with Staff: - Communicate effectively with servers, kitchen staff, and management to ensure smooth operations. - Assist in maintaining the cleanliness and organization of the front-of-house area. - Support servers and bussers by providing extra hands as needed during peak times. Administrative Duties: - Answer phone calls and handle guest inquiries and reservations. - Maintain the host/hostess stand and area, ensuring it is organized and stocked with necessary supplies. - Perform opening and closing duties as required.