Service Desk Representative

Summary: The Service Desk Representative is a high-profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the Center's first line of communication with members and creates a friendly and welcoming environment. Essential Duties and Responsibilities include the following: Greets members/guests enthusiastically and efficiently handle the check-in process Answers telephone and field calls Schedules massage appointments either in person or by phone Assists members with purchases of retail goods and club services Presents membership information to prospective members, as well as refer them to Member Sales Department Works as a TEAM with all other departments Other Functions Be knowledgeable about all programs and activities offered by PJCC Promotes club services and activities Assists with keeping the club well stocked and clean Maintains communication log and lost & found ledger Handles member injury and illness incident reporting Available Shifts: Monday - Thursday: 5:00pm - 10:00pm Friday - Saturday: Between 7:00am - 7:00pm Sunday: Between 7:00am - 6:00pm