Part Time Sales Associate (AEON Bandaraya, Melaka)

Job description: RESPONSIBILITIES: • Demonstrate and explain products, methods, or services in order to persuade customers to purchase products • Identify interested and qualified customers and provide them with additional brand and product information • Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products • Deliver sell-through to meet personal sales targets • Perform up-sell and cross-sell should opportunities arise • Ensure records of sale via the point-of-sale system • Replenish shelves with products and ensure adherence to visual merchandising guidelines • Perform general housekeeping - keep areas neat while working, and return items to correct locations • Provide excellent service to customers and vendors • Perform stock check and stock count on a periodic basis, or as instructed • Execute visual merchandising guidelines • Observe punctuality and proper grooming standards • Ensure security of store environment and report breach, where necessary • Attend to customers 'feedback/complaint and escalate, where necessary RESULTS: • Maintain professional image as brand ambassador to create positive lasting impression • Achieve assigned individual sales target and personal development objectives • Swift response to customers’ needs • Highly motivated, professional and effective team member • Excellent customer service management Essential Knowledge: • Educated to SPM level • Fluent in English and Bahasa Malaysia, Mandarin would be a plus • Basic knowledge of retail operating environment • Retail management and store operation • Footwear Industry • Basic visual merchandising • Housekeeping Technical Skills: • Basic knowledge in Microsoft Office Suite – Words, Excel • Basic knowledge in operating point-of-sale system / cashiering system • Basic product awareness • Ability to engage general consumers • Good communication skills • Ability to escalate issues, where necessary • Self-disciplined