Quality Co-Man Associate

Position: Quality Co-Man Associate Department: Quality Manager: Quality Manager Co-Man Job Type: Full-Time – Exempt Location: Burlington, NC Multi-Site Job Details Company Background Alamance Foods is recognized as a leading manufacturer of aerosol whipped cream, flavored drinks, freeze pops, and bottled water, offering beloved brands like Classic Cream, Fun Pops, Coffee Toppers, Whipt, and Groovy Glacier. We produce, pack, and ship private labels based on customer-specific needs. An innovative company with proven experience in creating exciting new products that redefine what is possible in the food and beverage manufacturing industry. Why Join Alamance Foods? What We Offer Medical, Dental & Vision Benefits (eligible the 1st of the month following 60 days) Life Insurance Dependent Care Spending Account (DCSA) Paid Time Off (PTO): 12 days annually Paid Holidays Career Growth and Advancement Opportunities Professional Development and Mentorship Supportive and Collaborative Team Environment Employee-focused culture with long-term stability Position Opportunity The Quality Co-Man Associate will manage and support the administrative aspects of co-manufacturing (Co-Man) customer relationships. This role ensures that all customer-specific quality requirements, unique processes, and procedures are adhered to during production. The Quality Co-Man Associate will play a critical role in facilitating compliance, participating in customer-specific audits, and managing all required documentation, reporting, and data tracking related to Co-Man operations. Strong attention to detail, organization, and communication skills are essential for success in this role. Essential Duties & Responsibilities Customer Compliance & Process Management Serve as the primary internal quality liaison for Co-Man customers, ensuring their unique processes, procedures, and expectations are met within AFI. Maintain up-to-date knowledge of each Co-Man customer’s quality and food safety requirements. Ensure that customer-specific quality protocols are properly documented and followed during production. Work closely with Production and Quality teams to communicate and implement customer-specific expectations. Manage customer inquiries and complaints, ensuring effective resolution and maintaining customer satisfaction. Participate in customer line, pilot plant trials, and first production runs, often requiring off-shift participation outside of normal working hours. Audit & Regulatory Support Participate in customer audits, providing necessary documentation and responding to inquiries. Assist in preparing the facility for customer and third-party audits, ensuring compliance with all customer-required standards. Support the implementation of corrective actions resulting from customer audit findings. Documentation & Reporting Maintain all necessary customer-specific quality records, reports, and compliance documentation. Oversee and manage required data tracking, reporting, and submission of documentation to Co-Man customers. Ensure timely and accurate completion of all required quality and compliance paperwork. Create and provide COA’s for Co-Man customers. Oversee supplier quality programs, ensuring the highest standards are met across our supply base. Collaboration & Communication Work cross-functionally with Production, Quality, and Management teams to ensure adherence to customer-specific requirements. Facilitate regular communication with Co-Man customers regarding quality-related updates, process improvements, and compliance status. Address and resolve any quality-related concerns or questions from Co-Man customers in a professional and timely manner.