Day Shelter Advocate

Job Title: Day Shelter Advocate Reports to Day Shelter Lead Advocate Full-time/Part-Time, Non-Exempt About the Homeless Alliance: The Homeless Alliance works to rally our community to end homelessness by bringing together organizations to collaborate, identifying and filling gaps in services, streamlining processes, and using research-based strategies and national best practices to get people off the streets. The mid-sized organization has served Oklahoma City for 20 years and is considered a subject matter expert on homelessness. Our company values of collaboration, community, creativity, nimbleness, and compassion guide our work to build a system that is more efficient, rational, and caring. Job Summary The Day Shelter Advocate role is primarily responsible for advocating for the basic daily needs of the guests and establishing a welcoming first impression for guests, volunteers and visitors. Responsibilities include, but are not limited to, general administrative duties, checking guests into the shelter upon arrival, communicating with guests about programs/services, ensuring daily cleaning, and keeping the shelter maintained. Responsibilities · Complete all tasks required to open and/or close the shelter · Act as an advocate for guests, either by request or by seeking out those who need services. · Develop trustworthy relationships with clients · Understand the services provided by visiting agencies to the Day Shelter; build effective relationships with the agency representatives that result in positive engagements with guests. · Bring creativity and initiative to the development of the day shelter and its services · Help individuals experiencing homelessness access community resources and support · Engage with guests during meals · Have reliable transportation, and be willing to transport day shelter guests · Visit with guests and assess needs · Serve all day shelter guests by greeting, welcoming and directing them appropriately · Assist guests in checking into the shelter · Coordinate with agency representatives (internal and external), police, security staff, volunteers and visitors · Maintain filing, organization and a clean work area Note: It is the responsibility of all staff members to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times. Work Environment · Regular interaction in public service areas, with some office based work. · Hectic and unpredictable situations can occur in public areas. · Fast-paced environment with potential exposure to emotionally charged situations. · May encounter environments with strong odors and varying levels of sanitation.