Protective Security Officer (PSO) – Pocatello, ID

Summary:

• Protective Security Officers will provide a variety of security services for the Federal Protective Service contract.

Essential Duties and Responsibilities:

• Protect personnel and property in a professional manner.
• Meet and deal tactfully and politely with general public and visitors.
• Effectively and efficiently screen and process visitors.
• Identify, report, delay, or detain persons who violate rules and regulations.
• Conduct internal and external roving foot patrols.
• Traffic control.
• Ability to maintain excellent detection rate on x-ray machine.
• Detect and respond to alarms and emergencies.
• Secure entrances and exits during emergencies.
• Control keys and lock combinations.
• Communicate and remain accessible via two-way radio or company issued cellular phone.
• Understand and comply with all requirements defined within company documents to include Post and General Orders, plans, policies, and procedures.
• Observe and report all offenses/incidents.
• Complete all reports and paperwork as required.
• Provide first aid, CPR, and assist during emergencies as necessary.
• Must be able to wear protective body armor as a part of the duty uniforms.
• Maintain mandated training requirements in accordance with company guidance.
• Maintain physical fitness, agility requirements, and weapons qualifications.
• Ensure safety requirements compliance and safe work practices.
• Support safety programs.
• Participate in Quality and Process improvement programs.
• . Perform other duties as assigned.
• Regular, in-person attendance is required.

Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Change’s approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapt to new product introduction, emergent business needs, and business evolution.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail oriented.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED)
• A minimum of two (2) years of armed security or one (1) year of law enforcement experience in a full-duty status with a full-service police department in a municipality, state, or federal law enforcement department within the U.S, and has resigned or retired in good standing; or
• A minimum of two (2) years of honorable service as a member or any U.S. Armed Forces (Army, Air Force, Navy, Marines, Cost Guard) component.
• Shall fluently speak, read, comprehend English, and be able to compose written reports in English.

Language Skills: </