IT Support Specialist

The IT Support Specialist is a hands-on role responsible for providing end-user, application, and on-site support for PC, server, and network infrastructure. This role should provide prompt and friendly support, both in-person and using remote toolsets. Maintaining a comprehensive understanding of IT systems, including manufacturing equipment as well as implemented applications, is key to success. Essential Duties and Responsibilities Support end-users with IT-related issues in a responsive and service-oriented manner Troubleshooting of servers, PCs, phones, wireless, networking, and applications User provisioning and deprovisioning for new hires, transfers, and terminations Use of monitoring toolsets to ensure availability of systems and resources Installation/racking of hardware in MDF/IDF network closets Management and organization of IT inventory and assets both physically and in Asset Management Tool Utilization of ticketing system to track and document support requests, gather information for escalations while strictly adhering to established processes and workflows Create and update documentation on a regular basis Assist in hardware/software setup both in person and remotely After hours on-call rotation (occasional) Local on-site support rotation (frequent) Travel to remote sites as needed (rarely) Other assigned duties as necessary #MBICareers #MalibuBoats