Customer Support Specialist

Location: Milwaukee, WI About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology. Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever. Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. Our Dealerlogix team is a passionate group of service professionals dedicated to helping automotive dealers in delivering high-quality service and enhanced customer experience in their fixed operations to increase customer satisfaction, boost their CSI scores, improve their customer retention and increase their profitability. The Customer Support Representative requires telephone skills, attention to detail, and a great attitude in helping our customers. We will train you in all aspects of what you need to provide great customer experience for our customers. All you must do is bring a willingness to learn and to be coached, and a smile that shines through in your interaction with the customer. What You'll Do: Resolve basic support requests/calls/emails Document cases within the assigned ticketing system Provide support to internal Customer Service Managers and Implementation Associates Must be able to work 8-hour shifts between the hours of 6:30am – 10:00pm EST. Must be available to work rotating Saturdays from 7:00am to 4:00pm EST.