CX Product Ops Manager

This position is part of our CX Center of Operations team, where you will join a diverse, multinational group responsible for: a) Enhancing automated solutions through intelligent channel strategies and continuous improvement b) Reducing the effort of users to contact us, by defining the right Help center, IVR and channel solutions. In this role, you will focus primarily on our Fintech business, work closely with cross-functional teams and build strong relationships with key stakeholders. You will be expected to contribute to OKR performance tracking, lead product discovery, and...