Lead SOC Analyst

Come join Deepwatch’s team of world-class cybersecurity professionals and the brightest minds in the industry. If you're ready to challenge yourself with work that matters, then this is the place for you. We're redefining cybersecurity as one of the fastest growing companies in the U.S. – and we have a blast doing it!

Who We Are

Deepwatch is the leader in managed security services, protecting organizations from ever-increasing cyber threats 24/7/365. Powered by Deepwatch’s cloud-based security operations platform, Deepwatch provides the industry’s fastest, most comprehensive detection and automated response to cyber threats together with tailored guidance from dedicated experts to mitigate risk and measurably improve security posture. Hundreds of organizations, from Fortune 100 to mid-sized enterprises, trust Deepwatch to protect their business.

Our core values drive everything we do at Deepwatch, including our approach to tackling tough cyber challenges. We seek out tenacious individuals who are passionate about solving complex problems and protecting our customers. At Deepwatch, every decision, process, and hire is made with a focus on improving our cybersecurity solutions and delivering an exceptional experience for our customers. By embracing our values, we create a culture of excellence that is dedicated to empowering our team members to explore their potential, expand their skill sets, and achieve their career aspirations, which is supported by our unique annual professional development benefit.

Deepwatch recognition includes:

• 2025, 2024, 2023, 2022 and 2021 Great Place to Work® Certified
• 2024 Military Times Best for Vets Employers
• 2024 US Department of Labor Hire Vets Gold Award
• 2024 Forbes' America's Best Startup Employers
• 2024 Cyber Defense Magazine, Global Infosec Awards
• 2023 and 2022 Fortress Cybersecurity Award
• 2023 $180M Series C investment from Springcoast Capital Partners, Splunk Ventures, and Vista Credit Partners of Vista Equity Partners
• 2022 Cybersecurity Excellence Award for MDR

Reports to : SOC Manager

Location: Hybrid, Tampa FL

Shift: (6AM-2PM M-F)

Reporting directly to the SOC Manager, the SOC Team Lead at Deepwatch will make a significant impact on global security. Our mission involves safeguarding organizations against the world’s most advanced threats, and the Deepwatch Security Operations Center is your gateway to a diverse range of experiences. As a SOC Team Lead, you’ll mentor and empower our analyst team, serve as the primary point of escalation for complex cases, and occasionally step in to detect and respond to high-priority security incidents directly to safeguard our valued customers.You will also take a proactive role in guiding analysts in cybersecurity related education, helping them achieve their goals. Additionally, you'll take ownership of high-complexity customer security incidents, ensuring that they get timely and comprehensive reports.

Deepwatch has a unique approach to how we support our customers and ultimately provide an experience not found anywhere else. You’ll be an integral part of supporting our customers by understanding their bespoke environment, needs and challenges. You will be playing a key role in protecting some of the top organizations in the world, and have the opportunity to develop your skills by working with the best responders in the industry, your team and your shift!

In this role you’ll get to:

• Showcase your strong cybersecurity knowledge by assisting in investigation mentoring, demonstrating efficient ways to pivot within SIEMs, and teaching industry best practices.
• Act as the shift triage expert, identifying the appropriate actions to take throughout critical investigations, customer compromises, and network targeting.
• Participate in projects aimed at improving SOC operations, enhancing customer retention and refining SOPs, customer service, and the quality of life at deepwatch.
• Collaborate closely with leadership, customer service teams, and product owners to gain insight into new offerings and services.
• Disseminate relevant information to your team through training sessions.
• Leverage our world-class internal business intelligence to extract actionable insights from big-data analysis.
• Act as an additional resource for the Threat Response team when a compromise is discovered or when a customer declares an Incident
• Engage in peer review sessions to evolve and enhance the analysis quality for ticket escalations.

To be successful in this role, you’ll need to:

• Possess 5+ years of experience in Security Operations
• Serve as a technical escalation point, ready to assist the team and customers with complex escalations as needed.
• Identify opportunities for improvement, continuously measuring accuracy and quality of analysis performed.
• Demonstrate a proven ability to collaborate across business units and outside your immediate team to solve problems as necessary.
• Possess comprehensive knowledge of Splunk SIEM, alongside the capability to utilize alternative platforms like Google SecOps or Microsoft Sentinel, ensuring smooth console navigation, optimized query execution for streamlined investigations, and precise alert evaluations.
• Have in-depth understanding of modern EDR tools like CrowdStrike & SentinelOne, email security, and cloud identity platforms.
• A high-level understanding of Adversary Tactics, Techniques, & Procedures (TTP) and MITRE framework
• Advanced knowledge of Event Logging, Triage, and Analysis
• The ability to autonomously perform a complete and thorough triage and incident investigation with the proficiency to pivot to other log sources, cloud systems, or consoles as necessary.
• Hands-on experience utilizing enterprise ticketing systems such as ServiceNow, Jira, or similar case management tools.
• The ability to convey complex event data in an easily digestible manner to internal teams and customers.
• Demonstrate experience working customer SLAs and contract requirements ensuring y