Engine Technical Communicator

Building Texas… Powering the World. Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025! This position is responsible for providing technical assistance to the dealership and its customers. Responsibilities include (but not limited to): Technical Communicator Benefits: • Great Work-Life Balance • On-Premise Clinic • Tuition Reimbursement • Vast Growth Opportunities • Job Stability • Full-Time Benefits to Include: Medical, Dental, Vision • 401(k) Employer Match • Paid Vacation, Sick Time, Holidays Technical Communicator Responsibilities include: • Consulting with all stores to ensure resolution of critical technical problems while enhancing technical competencies of dealer Technicians • Providing technical support for Mustang Power Systems shop and field service departments to include large bore 290, field service, marine, EPG, Tomball, and Waller (rebuild and machining). • Communicating with CAT engineers via the DSN to quickly resolve all technical issues • Performing other duties such as applied failure analysis, completing goodwill requests, and working with our district CAT Representative to help resolve technical issues • Work with Technical Services team and service technicians to provide solutions to trouble-shooting needs • This person must be able to take on additional work in the absence of other Technical Communicators and possess strong written and verbal skills. • Assisting with the definition and solution of technical problems • Assist sales and parts departments with technical matters • Develop and maintain a cohesive team effort between all departments • Work closely with Caterpillar to develop economical solutions to issues and product problems Technical Communicator Requirements: • College degree in Diesel Technology or Ag Mechanization or other industry-related field • Will consider equivalent work experience in lieu of educational requirements • In-depth knowledge of internal combustion engines and the fundamental differences between spark vs compression ignition engines. • Technical background with the ability to read schematics, engineering drawings, and machining specifications • Working knowledge of precision measuring equipment to include dial bore gauges, calipers, O.D. micrometers, depth micrometers, profilometers, T-gauges, gauge blocks, etc. • Working knowledge of water brake and inertial dyno testing procedures, nomenclature, and performance troubleshooting • Knowledge of CAT and Mustang data/service systems and applications • Soft skills as required for a technical professional whose insight and recommendations may directly influence service revenue and sales growth in a competitive environment. Check out the Mustang Cat Anthem to see our mission in action! Having trouble logging in? Create an account through the link on the "Sign In" pop-up window, and apply today! Mustang Cat is an Equal Opportunity Employer.