Product Support Engineer

Who We Are

Noah Medical is building the future of medical robotics. Our next generation robotic platform targets early diagnosis and treatment of patients across multiple indications. We are looking for exceptional engineers and key team members. Our incredibly talented team of engineers, innovators, and industry leaders bring years of experience from the top healthcare companies in the world, including: Intuitive, Auris, Stryker, Johnson & Johnson, Boston Scientific, Verb Surgical, Mako, Think Surgical, Medrobotics, and Hansen. We are looking for talented, motivated and ambitious team members to revolutionize robotic surgery.

About The Team

Noah Medical is recruiting for a Product Support Engineer to facilitate operational and service engineering support of Noah medical products and digital platforms. The Product Support Engineer serves as a primary liaison between Noah’s internal technical groups (Engineering, Quality, Manufacturing) and the various internal and external departments supporting Service (Field and Customer Service, Clinical Sales, and Marketing).

The role should expect to travel within the United States up to 25% of the time. This travel may include customer visits, managing escalations, team meetings, attending conferences, or other activities to support the business.

A Day In the Life of a Product Support Engineer

• Provide real-time troubleshooting support for escalations from internal customers (Field Service, Sales & Marketing)

• Serve as a primary technical liaison between Noah Medical and commercial partners, distributors, and key customer accounts, building strong relationships and driving customer satisfaction and retention

• Apply strong problem solving skills to complex product and process challenges; lead and collaborate cross-functionally including with commercial teams and distribution partners to drive resolutions that minimize customer impact

• Drive complex failure investigations, data collection and analysis, and collaborate closely with the engineering team to identify product design, service, and quality improvement opportunities.

• Develop & maintain service procedures, service bulletins, risk assessment documents, training materials, knowledge base articles.

• Develop validation protocols and reports for internal service processes&