Senior Solutions Engineer

ABOUT THE ROLE This is the single technical thread from first discovery call through to a customer operating in production. Sitting within the Commercial Organization, the Senior Solutions Engineer bridges pre-sales and delivery — owning the solution design that underpins the commercial proposal and staying accountable through go-live. That continuity is the point. WHAT YOU'LL DO - Discovery: Run technical and process discovery with customers across supply chain, quality, logistics, and IT — uncovering current-state workflows, data sources, systems, and constraints. - Pre-sales: Deliver tailored demonstrations mapped to the customer's own lanes, products, and release processes — not a standard script — and handle technical objections in the room. - Solutioning: Own the initial solution design and solution map: which modules apply, what data is required, which integrations are in play, what is phased, and what is out of scope. - Scoping: Translate solution designs into sequenced statements of work and implementation plans, sizing effort honestly and surfacing long-lead items before they become commitments. - Commercial support: Partner with Sales leadership on proposals and order forms, ensuring everything committed commercially is technically deliverable. - Delivery: Carry your design into delivery — lead solution workshops, guide configuration of lane qualification, command center, and automated product release modules, and stay accountable through go-live. - Cross-functional coordination: Sequence deliverables and manage technical handoffs across Product, Data, and Engineering while feeding real customer patterns back into the roadmap. - Repeatability: Build reusable assets — reference solution designs, discovery question banks, scoping templates, and integration patterns — that make the next deal faster. WHAT WE'RE LOOKING FOR - 5+ years as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations end-to-end - Proven ability to run technical discovery with cross-functional stakeholders (supply chain, quality, logistics, IT) and translate requirements into solution designs - Track record owning solution designs from pre-sales through implementation and go-live - Experience scoping and sequencing implementation plans, sizing effort, and identifying dependencies - Proficiency delivering customer-tailored product demonstrations and handling technical objections in sales situations - Domain experience in supply chain, cold chain, logistics, or quality management systems and workflows - Hands-on experience configuring or implementing enterprise software modules (e.g., product release management, qualification systems, command/control platforms) - Proficiency with design and documentation tools (Figma, FigJam, or equivalent) and project tracking systems (Linear, Jira, or equivalent) - Familiarity with data integration patterns, API-driven architectures, or system interoperability challenges is a plus - Experience in regulated industries (pharma, food, healthcare) with compliance and traceability requirements is a plus COMPENSATION & BENEFITS Base salary range: $140,000 – $180,000 USD annually. LOCATION On-site in Boston, Massachusetts, USA.