Customer Success Manager

About RELEX

RELEX Solutions creates cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.

In times of rapidly changing, fragmented consumer demand, new sales and fulfillment channels, and supply chain disruption, RELEX’s AI-driven, cloud-based platform helps CPG (Consumer Packaged Goods) brands and retailers move fast and find new ways to meet consumer needs while improving operational efficiency and controlling costs.

In response to our fast growth and market expansion, we are looking for an enthusiastic Customer Success Manager to join our RELEX team in France .

The role :

As a Customer Success Manager you will work with strategic development of our customers business processes. You will also be responsible for developing and maintaining executive/senior level customer relationships, contribute to revenue growth by generating and leading upsell/cross-sell cases within your existing customer base. We expect you to be able to drive upsell/cross-sell deals from start to finish independently.

What you will be doing:

• Owning and maintaining customer relationships on strategical level with decision makers

• Communicating measurable value and proactively identify development needs at our customers

• Monitoring customer's key performance metrics and taking necessary actions to improve them

• Through strategical thinking and analysis identify profitable strategical solutions for our customers

• Influence with the domain knowledge on at least lower levels of Customers governance model

• Identify commercial development opportunities by analysing customer strategies to increase sales, reduce costs and maximize the efficiency of in-store operations, and identify upsell/cross-sell opportunities

What you’ll bring to the table:

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