IT Support Specialist

IT Support Specialist I Department/Location: Information Technology / Elma Data Center Employee Reports to: Help Desk Supervisor FLSA: Hourly; Non-Exempt position Status: Full-Time 80 Hours Rate of Pay: $20.88 to $30.71 an hour Summary/Objective : Timberland Bank is seeking a tech savvy IT professional to provide first level technical assistance to computer system users. This position would answer questions and resolve computer problems for users in person, via telephone or remote location. May provide assistance concerning computer hardware and software, including but not limited to mobile devices, printing, email, operating systems, word processing and scanning. Essential Job Functions : Provide first level help desk services to ensure network services and application availability to end-users Document all calls and emails into ticketing system Track, route and properly escalate unresolved inquiries to the next level of support Resolve incidents with printers, copiers, scanners and ancillary equipment Mobile device support Maintain, diagnose, service and repair computer hardware, related peripherals and software Assist with creation, modification, and removal of user access in the core financial software and ancillary products Install and configure user workstations, phones, network devices and other IT related equipment Effectively present information and respond to questions from managers and end users Translate technical language through written and oral communications into information understandable by the end user Assist IT asset maintenance / Daily IT asset database maintenance Assist Patch Management (windows updates, banking system updates, other software) Daily banking and network system event log review