Call Center Representative

*REMOTE IN THE STATE OF NORTH DAKOTA ONLY* Job Summary In the role of Call Center Representative, you play a vital role in maintaining effective communication functions over the phone for Dakota Eye Institute and ensuring individuals calling in to our practice are treated in a professional and courteous manner. The individual in this position is responsible for answering the telephone in a courteous and professional manner, directing calls to appropriate personnel, scheduling appointments, calling unconfirmed appointments, handling provider recalls, and working the waitlist. Additional responsibilities include sending/managing tasks in the EHR system and monitoring other communication software. Job Responsibilities Data Entry and Chart Administration Schedules, reschedules, and cancels appointments as necessary following current scheduling protocols Updates patient recalls as necessary Inputs & updates patient demographic information Inputs insurance information Sends / Manages tasks in EHR system Monitors messaging software Telephone and Greeting Answers telephone calls promptly (two rings) Addresses the caller’s concern Directs all calls to appropriate personnel Identifies emergency calls and directs to triage or schedules per protocol Financial Responsibilities Obtains proper insurance information Provides fee schedules and insurance information to patients Notify our patient accounts department of a recently scheduled patient to run the pre-authorization if needed Collects and inputs co-pays, refraction fees and any other known, non-covered or outstanding charges, when appropriate Meet call center productivity expectations Maintains adherence to company policies Performs other duties as require