Service Associate

Title: Service Associate

Location: Austin, TX/Dallas, TX (Hybrid)

Reporting to: Manager, Customer Support

Start Date : August 24, 2026

About Hippo:

Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most.

Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement.

If you're energized by building what's next, we'd love to meet you.

About This Role:

Hippo is looking for a Service Associate to join our team with a start date of August 24, 2026 . Service Associates use problem solving skills and a consultative approach to retain Hippo Agency business with a customer-centric approach. Service Associate identify the best Personal Lines coverage for our customers, based on the customers' individual needs. Regular proactive contact with customers will include addressing various coverage issues, including all endorsement activity, routine coverage questions, problem solving, and processing renewals.

Responsibilities include managing customer communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines cross selling and rounding out exiting customer accounts through third party carriers.

Work environment:

• Hybrid – Must work from Hippo office for 3 days/week (currently Monday through Wednesday)
• Schedule requirements: Must be able to work 8-hour shift Mon – Fri. between 7AM – 8PM AND possibly Saturdays between 9AM – 6PM

What You’ll Do:

• Deliver exceptional customer service through inbound phone calls, emails, and chat
• Explain homeowners insurance coverages, policy options, billing, and endorsements in a clear and accu